The Buzz: Ride-Sharing Apps Set a Much-Needed Example for Deaf and Hard of Hearing Inclusion
Last week, I called a Lyft to take me to a local event. I left my house, checked that the car matched the description, and climbed into the seat behind the driver. “How are you?” I asked them, more out of habit than anything else. It wasn’t until several minutes later that I looked down and noticed a notification on my phone. “Your driver is Deaf or hard of hearing. Please text them instead of calling, and let them lead the way with communication,” it instructed me.
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